Log in and enjoy the benefits of Reload Services!

Sign-in

Why activate a Reload service with Windtre?

  • Different types of service, choose Reload for you!
  • Simple smartphone replacement or repair, wherever you are
  • Quick delivery within 1 working day to major Italian cities.
  • No strings attached on replacement, no matter what happens
  • Dedicated support: call centre and website designed for you

Replacing your smartphone has never been so easier

Request a replacement in just a few simple steps:

Two arrows around a device that shows how the switch process allows users to always have a device.

Register with your data

Access to your personal area

A finger selecting an option on a keyboard.

Make your choice

You can choose whether to replace your smartphone with the same model or with a similar model.

Punctuation marks above a device to describe a state of a device.

Smartphone Condition

Answer some questions and help us to manage the delivery of your smarthpone

A pin point on a location that explains that we deliver the device where customers ask us to.

Shipping details

Choose your home or business address where the courier can find you (you will have to be present on pickup).

An invoice with a dollar that shows how much customers need to pay.

Payment Details

Enter your credit card details and pay a switch fee.

Choose your favorite option

All useful information for you

Reload Forever offers a repair and replace service associated to your SIM card purchased from WindTre for 24 months period with a monthly rolling (auto re-new). You are allowed to repair or replace your device for any reason (theft and loss excluded) with an Identical or similar one among those available in the same price range. Your selected device will be delivered in one working day to major Italian cities or 2 working days to the rest of Italy while repaired devices are shipped in 3 days if the order was confirmed at latest at 4:15 PM on the working day.

Select the Reload Forever that suits you the best:

Reload Forever Basic allows you to have:
  • your Smartphone and device repaired once a year or repaired in the first year and replaced in the second year of your contract (2 events in 2 years)
  • fixed monthly subscription fee to 3.99 euro

Reload Forever Premium allows you to have:
  • your Smartphone and device repaired and/or replaced once a year (4 events in 2 years)
  • fixed monthly subscription fee to 6.99 euro
Reload EU and Reload Plus EU include all the advantages of Reload and Reload Plus and additionally offer you the possibility to replace your device purchased at WindTre store for a minimum 24/30 months depending on the subscription plan, with an identical or similar one from those available in the same price range for any reason (excluding theft and loss) wherever you are abroad (within the European Union). The selected device will be delivered to the provided international address within TBC. The old device must be returned within 10 days of your return to Italy; it cannot be done at the same time when your selected device will be delivered to you. The service allows you to:
  • replace your smartphone no matter what happens, except in the case of theft or loss, with an identical one or a similar one from those available in the same price range;
  • for the entire period, you are allowed to request up to 4 replacements (max 2 every 12 months) by paying a deductible fee defined in the contract.
Furthermore, for free, with the services Reload EU and Reload Plus EU, a theft insurance valid in Italy is activated for the entire duration of the contract.
Contact your telco operator to have your IMEI blocked and police to file a theft report needed to benefit from Reload Theft. Make sure that your accounts and data are protected by changing your passwords. In case of any issues, do not hesitate to contact us at 02 82 940 208. Our call center will guide you through the process and provide you with any support needed.
It is a unique number associated with your device that identifies it. You can find it in your device's settings or on the original box. The most straightforward and universal way to locate it is to type*#06# and tap the call button.
Like-for-Identical
We will replace your Smartphone or device with an identical one: of the same brand, model, colour and with the same memory capacity. If it is not available, contact our customer service and ask about the possibility to order it in the near future.

Like-for-Like
We will replace your Smartphone with one of the same brand, model and with the same memory capacity but in different colour.

Like-for-Similar
Choose the model you prefer among those available in the selection offered. Brands, models and colors are subject to availability.
At the time of the delivery, you will get all required details. You will receive a personalized package with a welcome letter included. You will find all necessary information about the service and the steps required to restore your data.
All devices will be covered with a 24-months warranty at the time of Switch covering any lack of conformity (not fit for use according to the functional characteristics of production) as specified in the terms and conditions.
Unlike the replacement process in Italy where the return of the old device occurs simultaneously with the receipt of the new one, in the case of a replacement request abroad (within EU only), the customer will receive the new device at the address specified in the request and must proceed to send the old device once they return to Italy within 10 days from the submission of the request following the instructions provided on the portal or by the call center.
If the device cannot be repaired, a switch opportunity will be offered to you. We will share with you the available devices with identical or similar features and capacities together with the deductible switch fee.
You will receive SMS with the status of your delivery and indication when you may expect your parcel being delivered.
As soon as your order is confirmed (shipments within Italy), prepare your device for shipping by:
  • Deactivating the "find my iPhone" function on your iOS device or deleting the Google account on your Android device.
  • Backing up your data and removing SIM, memory card and other accessories,
  • Disabling a screen lock
  • Packing securely your device without accessories
When the courier arrives, you will need to show him your ID card or an authorization letter.
If the smartphone or device has undergone warranty service at the manufacturer prior to the replacement request, the documentation of the IMEI change must be provided to the partner.
For the abroad shipments, the return of the package must occur as soon as you are back in Italy (within 10 days from shipping).
You can refuse the delivery and act as follows:
  • Ask the courier to fill out the damage report upon the delivery
  • Document damages with photos or video.
  • File a damage claim document.
  • Stay in contact with the provider
You can also contact us and inform about the encountered situation. We will assist you in resolving the issue.
You may cancel your Reload within 30 days. To terminate your contract, please contact WindTre.
In case of early termination:

The service will be suspended and may be deactivated if you are not in compliance with the payment of the costs related to the service, or for other reasons indicated in the terms and conditions. In any case, you will be required to pay all the monthly instalments due in one instalment and you can continue to request replacements or repairs by paying the costs according to the price range of the Smartphone, tablet or laptop.
The service costs are indicated on your contract and depend on the price range of your phone purchased from the WindTre store. For more info on services please click here.
You can pay for the service using the payment methods available on website or communicated by call center Agents. The following options should be available: Credit card (excluding American Express), My Bank.
For more info on prices, conditions and models of Smartphones that can be sold with Reload go to a WindTre shop or visit the dedicated web page on windtre.it.

Sign-in