Why Activate Smartphone Reload
Simple replacement, wherever you are. Fast delivery in 1 working day in major cities. No substitution constraints, no matter what happens. Dedicated support: Call center and website designed for you.
For more information, click here.
Replacing your smartphone has never been so easier
Request a replacement in just a few simple steps:
Register with your data
Access to your personal area
Make your choice
You can choose whether to replace your smartphone with the same model or with a similar model.
Answer some questions and help us to manage the delivery of your smarthpone
Choose your home or business address where the courier can find you (you will have to be present on pickup).
Enter your credit card details and pay a switch fee.
All useful information for you
How do Smartphone Reload and Reload Plus work?
- replace your Smartphone whatever happens, except in case of theft or loss, with the same or a similar one among those available within the same price range;
- carry out, for the whole period, up to 4 replacements (max 2 for every 12 months) paying the Switch Fee indicated on the contract.
- carry out, for the whole period, up to 5 replacements (max 2 for every 12 months) paying the Switch Fee indicated on the contract;
- change your Smartphone every year with the latest model just released at no extra cost.
How does the Smartphone Change work?
I have chosen the Smartphone I would like, now what should I do to make the replacement?
Replacement: What is the difference between "Like-for-Identical", "Like-for-Like" and "Like-for-Similar"?
We will replace your Smartphone with an identical one: of the same brand, model, colour and memory capacity. If it is not available, you can contact our customer service to ask for availability.
We will replace your Smartphone with one of the same brand, model, memory capacity but different colour.
Choose the model you prefer among those available in the selection offered.
Brands, Models and colours are subject to availability.
What is the IMEI?
How can I pay for the replacement service? How much is it?
How and when will the Replacement Smartphone arrive?
What happens to my phone's warranty when I make a replacement?
When requesting the service, I cannot find my current Smartphone associated with my WINDTRE number. What can I do?
What happens if I terminate the contract with WINDTRE?
with Smartphone Reload: The service will be suspended and may be deactivated if you are not in compliance with the payment of the costs related to the service, or for other reasons indicated in the terms and conditions. In any case, you will be required to pay all the monthly instalments due in one instalment and you can continue to request replacements by paying the relevant costs according to the price range of the Smartphone;
with Smartphone Reload Plus: The service will be suspended and may be deactivated if you are not in good standing with the payment of the costs related to the service or for other reasons indicated in the terms and conditions. You will be required to pay in any case all the monthly instalments due in one instalment. You will no longer be able to use the Smartphone Change, but you can continue to request replacements by paying the cost of the service.